Last Updated: October 10, 2026

At Azlaya Luxe, we value customer satisfaction and strive to provide quality beauty, skincare, body care, hair care, fragrance, makeup, and personal care products.

We understand that occasionally a product may not arrive as expected. Our Return & Refund Policy explains the conditions and procedures for returns, exchanges, and refunds.

1. Return Request Period

Customers may request a return within 7 days of receiving their order.

To be eligible for a standard return, the product must meet the following conditions:

• The product must be unused and unopened.
• The product must be in its original packaging.
• Original seals, labels, and tags must remain intact.
• The customer must provide proof of purchase or an order number.
• The return request must be submitted within 7 days of delivery.

Return requests are subject to review and approval based on product condition, the reason for return, and applicable consumer protection laws.

2. Non-Returnable Products

For hygiene and safety reasons, we generally do not accept change-of-mind returns for opened, used, or unsealed products in the following categories:

• Skincare products
• Body lotions and creams
• Hair care products
• Perfumes, body sprays, and fragrances
• Makeup and cosmetics
• Personal care and hygiene products

Products damaged due to misuse, improper handling, or incorrect storage after delivery are generally not eligible for change-of-mind returns.

Important: These restrictions do not limit any legal rights relating to defective, damaged, expired, misdescribed, or incorrectly supplied products.

3. Damaged, Defective, Expired, or Incorrect Products

If you receive a product that is damaged, defective, expired, or different from what you ordered, please contact us as soon as possible, preferably within 7 days of delivery.

To help us investigate, provide:

• Your order number
• A description of the issue
• Clear photographs of the product and packaging
• Proof of purchase, where available

After reviewing the issue, we will offer an appropriate remedy, which may include a replacement, exchange, or refund, depending on the circumstances and applicable law.

4. How to Request a Return

To initiate a return request:

1. Contact our customer support team through email or WhatsApp.
2. Provide your order number and the reason for your return.
3. Share photographs if the product is damaged, defective, or incorrect.
4. Wait for our team to review your request and provide return instructions.
5. If approved, securely pack the product and follow the provided return instructions.

Please contact us before shipping any item back to avoid unnecessary delays.

5. Refund Policy

Once an eligible returned product has been received and inspected, we will notify you of the refund decision.

For approved refunds:

• Refunds are generally processed within 5–7 working days after approval.
• Refunds will be issued through an available and agreed payment method, such as bank transfer or the original payment method where supported.
• Additional time may be required for the refunded amount to appear in your account, depending on your bank or payment provider.
• Any deductions permitted by law and applicable to an eligible change-of-mind return will be communicated before processing.

Refunds and other remedies required under applicable consumer protection laws will be provided accordingly.

6. Return Shipping Charges

• Damaged, defective, or incorrect products: Azlaya Luxe will cover reasonable return shipping charges where the issue is verified or where required by law.
• Change-of-mind returns: Customers may be responsible for return shipping costs where such returns are accepted.
• Any applicable shipping charges will be communicated before the return is arranged.

7. Exchanges

Exchanges may be offered for eligible products, subject to availability.

If the requested replacement product is unavailable, we will discuss an appropriate alternative or refund, as applicable.

8. Order Cancellation

Customers may request cancellation before their order has been dispatched.

Once an order has been shipped, cancellation may no longer be possible. Any subsequent return request will be handled according to this policy and applicable law.

To request cancellation, please contact our support team as soon as possible with your order number.

9. Important Information

• Customers should check product packaging, expiry dates, and manufacturer instructions before use.
• Please review ingredient information if you have known sensitivities or allergies.
• Keep the original packaging until you are satisfied that the correct product has been delivered in acceptable condition.
• Nothing in this policy excludes or restricts consumer rights that cannot lawfully be excluded.

10. Contact Information

For returns, exchanges, refunds, or order cancellations, contact:

Azlaya Luxe

Email: info@azlayaluxe.com

Phone / WhatsApp: 03234727713

Our customer support team will assist you with your concerns.

Thank you for shopping with Azlaya Luxe. Your satisfaction and trust matter to us.